MiaCreate Refund Policy

This Refund Policy forms part of, and should be read together with, the MiaCreate Terms & Conditions. It applies to all subscriptions purchased through www.miacreate.ai, operated by 30 Works (Pty) Ltd t/a 11&1 Agency (“MiaCreate”, “we”, “us”).

1. Subscription billing

MiaCreate subscriptions are billed monthly, in advance. By subscribing, you authorise us to charge your chosen payment method on each renewal date until you cancel.

2. Cancellations

You may cancel your subscription at any time through your account portal or by emailing support@miacreate.ai. Cancellation stops future billing from the next renewal date. Cancelling does not automatically entitle you to a refund for the current billing period — see below.

3. General refund position

Because MiaCreate delivers services (platform access, AI-generated insights, and/or creative work) rather than physical goods, we do not offer refunds for partial or unused portions of a billing month, except where required by South African law, including the Consumer Protection Act 68 of 2008 where it applies to the services provided.

4. Exceptions — when a refund will be considered

We will consider a refund, in whole or in part, where:

• You were billed in error (e.g. duplicate charge, incorrect amount);
• The service was materially unavailable or not delivered as described, through fault of MiaCreate, for a continuous period exceeding three (3) business days, and we are unable to remedy this within a reasonable time; or
• A refund is otherwise required by applicable law.

5. Free trials

Free trials are limited to one per person or business entity and are non-renewable. No payment is collected during a free trial, and no refund applies to a trial period.

6. How to request a refund

Email support@miacreate.ai with your account details, the invoice or transaction reference, and the reason for your request. We will acknowledge requests within 5 business days and resolve them within 5 business days of acknowledgement.

7. Chargebacks and disputes

If you believe a charge is incorrect, please contact us directly first so we can investigate and resolve it quickly. Raising an unsubstantiated chargeback with your card issuer instead of contacting us may delay resolution.

8. Changes to this policy

We may update this Refund Policy from time to time. The current version in force is the one published on this page.

9. Contact

Billing and refund queries: support@miacreate.ai

Registered business: 30 Works (Pty) Ltd t/a 11&1 Agency (Reg. 2015/046999/07, VAT 4130284898), 51 6th Avenue, Walmer, Port Elizabeth, 6065, 061 512 6095